We are pleased to confirm an exciting line-up of speakers who will be sharing their experience and insight at this year’s International Forum Sydney 2022.

Keynote Speakers

Derek Feeley

Former CEO and President, Institute for Healthcare Improvement (IHI); Scotland

Derek Feeley, CB, DBA, is a Senior Fellow at the Institute for Healthcare Improvement (IHI). He returned home to Scotland in 2020 having spent seven years with IHI, latterly as President and Chief Executive. He was responsible for driving IHI’s mission and strategy to improve health and health care worldwide.

On his return to Scotland, he was appointed as the Chair of the Independent Review of Adult Social Care which reported to the Scottish Government in February 2021. He serves as Board Advisor to the East London Foundation Trust, is a Board member of the Institute for Research and Innovation in Social Services and an Honorary Professor at the University of the West of Scotland. He also coaches and mentors several senior people in NHS Organisations.

Prior to joining IHI, Derek was the Director General for Health and Social Care in the Scottish Government and the Chief executive of NHS Scotland. In that position, he was the principal advisor to the Scottish Government on all health, health care, and social care policy matters as well as having leadership responsibility for NHS Scotland’s 140,000 staff. In 2013, Derek was made a Companion of the Order of the Bath by Her Majesty the Queen.

Donald M. Berwick

President Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI); USA

A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.

Göran Henriks

Chief Executive of Learning and Innovation, Qulturum; Sweden

Göran has been Chief Executive of Learning and Innovation at The Qulturum in the County Council of Jönköping, Sweden, since 1997. Qulturum is a centre for quality, leadership and management development for the employees in the County and also for health care on a regional and national level.

With forty years’ experience of management in the Swedish Health Care system. He is a member of the Jönköping County Council top management and Strategic Group. The county are ranked among the best in Swedish care with regards to patient satisfaction, access, clinical performance, safety and costs.

He is a senior fellow of the Institute for Healthcare Improvement and is the chair of the Strategic Committee of the International Forum on Quality and Safety in Healthcare.

Helen Bevan

Chief Transformation Office, NHS Horizons; England

Helen is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.

She currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.

Mary Freer

Compassion Revolutionary; Australia

Mary is building a global Compassion Revolution. She is the creator of Compassion Labs and her focus is building compassionate leadership that will nurture a more mindful, resilient and kind workforce.

Over many years, Mary contributed to Australia’s national health and social care reform agenda through her work with state and commonwealth agencies. She has held executive leadership positions with national government, not for profit health care and social welfare services and in 2014 she founded Change Day Australia.

Mary is a Westpac Bicentennial Social Change Fellow, a TEDx Speaker, an Executive Coach and is the Executive Producer of Compassion Revolution and serves on the National Steering Team for the Pandemic Kindness Movement.

Her book Compassion Revolution: Start Now* Use What You Have* Keep Going* was published in November 2021.

Other Speakers

Ana Hutchinson

Deakin University/ Epworth HealthCare Partnership; Australia

Annie Lewis

Occupational Therapist, Eastern Health; Australia

Annie is an Occupational Therapist with clinical and management experience in acute, sub-acute, community and educational settings. She is currently a PhD candidate at La Trobe University and research officer at Eastern Health. Her area of research interest is in optimal delivery of health services, particularly in access to outpatient, ambulatory and community care. Her PhD is focussing on the application of the STAT model to medical outpatient services at Eastern Health.

Apurva Kasture

Junior Doctor Taranaki District Health Board; New Zealand

Apurva trained at the University of Auckland, New Zealand, and is currently working as a junior doctor in the Taranaki region. She has a passion for systems improvement, having completed prior research in population nutrition. In Taranaki, Apurva has completed rotations in several acute services, and has been involved in local audits and research projects.

Bec Jenkinson

Consumer, University of Queensland; Australia

Bec Jenkinson has been active in maternity consumer representation and advocacy for more than 10 years. She completed a PhD in 2017, examining women’s, midwives and obstetricians experiences of situations where pregnant women decline recommended care, and in particular documentation and communication frameworks that might support respectful care. Bec was the co-lead on the development of Queensland Health’s Guideline for Partnering with the Woman who Declines Recommended Maternity Care. Bec is also a consumer member of Queensland statewide maternity services committees, including the Statewide Maternity and Neonatal Clinical Network Steering Committee and the Queensland Maternal and Perinatal Quality Council.

Bernie Harrison

Adjunct Associate Professor University of Sydney School of Public Health, Faculty of Medicine and Health Director,
Australian Council on Healthcare Standards (ACHS) Improvement Academy; Australia

Bernie Harrison MPH (Hons)| Grad Cert Med Ed| RN| RM| FCHSM CHE is the Director of the ACHS Improvement Academy. She has over 30yrs experience in health care, as a clinician, researcher and quality and safety expert. She is an expert in Root Cause Analysis and Quality Improvement, conducting training programs in these methodologies across Australia. She regularly provides advice and leads significant RCAs and System reviews in the Australian health care system which drive improvements for patients and clients. Her training in quality improvement and patient safety occurred in the USA in 2001 and 2010 as a Fulbright Scholar. She co-authored the Quality in Australian Health Care Study (MJA 1995), the most cited paper in the journal’s 100yr history. Her previous positions include: Executive Director of Hospital Performance for the National Health Performance Authority and Director in the NSW Clinical Excellence Commission. Her clinical experience as a registered nurse and midwife in the UK and Australia include, maternity and child health, paediatrics, and neurosurgical intensive care.

Caroline Tilah

Health Quality Safety Commission; New Zealand

Caroline Tilah is the Health Quality & Safety Commission’s senior manager, system safety and capability. Before this, she was the Executive Director Operations for the Quality Improvement and Patient Safety Directorate at Capital & Coast District Health Board. Caroline is a registered nurse with post-graduate qualification in occupational health and has completed the Institute for Healthcare Improvement’s quality improvement advisor training. She has had a variety of quality and clinical roles, but her passion is working in partnership to improve care.

Damien Khaw

Researcher, Deakin University / Epworth HealthCare Partnership; Australia

Dr Damien Khaw is an experienced health services researcher with a PhD in psychology. He is an integral member of the team working on developing MyStay multimedia resources to improve patient participation in care and recovery.

Erin Mills

Paediatric Emergency Physician, Monash Health; Australia

Erin is a Paediatric Emergency Physician at Monash Medical Centre, and the Paediatric Emergency Quality and Safety Lead for Monash Health in Melbourne, Australia. She is currently on secondment to Safer Care Victoria undertaking a fellowship in Patient Safety. She has published peer-reviewed articles about interventions to reduce the pain and anxiety of paediatric patients while in the ED. Current research interests include recognition of the deteriorating paediatric patient, and proactive approaches to improving quality of paediatric resuscitations – applying a systems-thinking lens.

Fiona Herco

Institute for Healthcare Improvement (IHI); Australia

Graham Cameron

Victoria University of Wellington, Te Herenga Waka, / Bay of Plenty District Health Board/ Interim Public Health Agency; New Zealand

Harvey Lander

Director, Systems Improvement, Clinical Excellence Commission; Australia

Harvey currently has responsibility for leading a number of safety improvement programs including the adult, older persons, paediatric, neonatal and maternal, mental health as well as medication safety. He contributes at a state level in supporting clinical leadership, executives and health services to improve the quality and safety of patient care though systems leadership, governance, and improvement methodology. His previous experience in a District Clinical Governance Unit and as a Director of Medical Services enabled him to support and understand local safety and improvement work. He has contributed to publications on improving the recognition and response to sepsis and the deteriorating patient. He is passionate about systems improvements to help support safe, reliable, integrated, sustainable person-centred systems of care that reduce harm and improve patient experience and outcomes.

Heather Gunter

National Collaborative for Restorative Initiatives in Healthcare / Heath Quality Safety Commission; New Zealand 

Heather is a Registered Nurse with over 30 years’ experience in the Health Sector. She currently works as a District Nurse at Nelson Marlborough District Health Board. Since the tragic death of her 15year old son 9 years ago following an appendectomy, she has looked towards ways in which our Health System can better deal with and learn from such tragedies from both a family and staff point of view. She continues to share this experience with Hospitals and Nursing Schools to prevent future harm and improve how families are responded to after an adverse event. She is also a member of the Perioperative Medicine Steering Committee for the ANZCA and a consumer voice on the National Collaborative for Restorative Initiatives in Healthcare. It is her passion to create better Health Care through communication and collaboration.

Jane Evans

Manager of Innovation and Experience, St Vincent’s Health; Australia

Jane is a passionate healthcare professional who pursues the improvement of hospital service delivery for every patient and their families to ensure they receive safe, high quality healthcare with optimal outcomes and an excellent patient experience. Jane is Manager of Innovation and Experience at St Vincent’s Health Australia, the nation’s largest not-for-profit health network. Jane has been leading the development and implementation of the improvement programs in healthcare for over fifteen years including establishing the Victorian state-wide Redesigning Healthcare Program in 2008, which continues today through Safer Care Victoria. Jane is also a leader in patient experience and consumer participation programs believing that every patient should have an exceptional experience every time they interact with the healthcare system. Jane was named as one of the Top 50 Public Sector Women (Victoria) in 2017.

Jane Willcox

Deakin University / Epworth HealthCare Partnership; Australia

Dr Jane Willcox is an experienced health services researcher with a clinical background in dietetics. Her innovative application ‘Text4Two’ is designed to promote health weight gain in pregnancy has been successfully implemented into clinical service provision. Jane, has expertise in consumer engagement and digital design.

Jansen Koh

Changi General Hospital; Singapore

Dr. Jansen Koh obtained his MBBS from the National University Hospital of Singapore in 2001. He obtained his MRCP (UK) in 2007 and EDIC in 2010. He currently is Assistant Chairman Medical Board, Performance Excellence, Changi General Hospital, Singapore, where he oversees the Performance Management and Office of Improvement Science Departments in data analytics, healthcare and quality improvement work and patient safety initiatives. He is also the Head of Department for Respiratory & Critical Care Medicine Changi General Hospital. His specific interest in Respiratory & Critical Care is point of care ultrasonography. He is the Chair of the Respiratory Chapter, College of Physicians at the Academy of Medicine Singapore and is a fellow of the Royal College of Physicians Edinburgh and American College of Chest Physicians. Dr Jansen Koh has a keen interest in Medical Education and healthcare simulation and currently is the Co-chair for Changi Simulation Institute.

Jasper Duane-Davis

Queensland Health; Australia

A relatively new entrant to the world of public health, Jasper has already been exposed to the many facets that make up the industry. With experience in Clinical Governance, Corporate Governance, Human Resource and Project Management, if it exists, there’s a high chance he has been involved. Jasper’s background is rooted in active involvement with the local community, with a Bachelor of Sports Management majoring in Active Communities and experience in international volunteering, he seeks opportunities to improve health of the local population. A current participant of the Queensland Health Management Graduate Program, Jasper is involved in the Healthcare Purchasing and Systems Performance Branch, working on Service Agreements that are the relationship between the Department of Health and individual Hospital and Health Services. Jasper is also currently studying a Masters in Health Services Management with a focus on developing hospital avoidance pathways for the community to easing the growth pressure and strains on the public health system.

Jo Hansen

Consumer, Peninsula Health; Australia

Jo Hansen is a healthcare consumer representative at Peninsula Health. She has been the advocate for her partner living with complex, chronic health conditions involving multiple medical interventions, emergency admissions, operations and three drug trials over 15 years. She monitors his health during the trials, advocates for medical interventions, and records discussions and decisions. Jo was the primary carer for her parents through physical deterioration and dementia, also providing strong advocacy during medical appointments and hospitals presentations. Jo is an early childhood educator with 45-years experience. She has established and managed early intervention services, worked with the Department of Human Services as a policy advisor, developed training courses and audiovisual resources, lectured at universities and TAFE and presented numerous in services in the early childhood field. Jo is currently providing professional development with Monash University as part of the State Government Respectful Relationships program to address family violence.

Jo Wailing

Centre for Restorative Practice, Te Herenga Waka, Victoria University of Wellington; New Zealand

Kara Joyce

Clinical Programme Officer; NPS MedicineWise; Australia

Kara Joyce is the Clinical programme officer on the NPS MedicineWise program, Dementia and changed behaviours; a patient centred approach. Over the past 5 years Kara has been part of the national field force delivering NPS MedicineWise education programs to GPs and pharmacists. She is an accredited pharmacist who has a special interest in dementia care.

Karen Luxford

ACHS; Australia

Katherine Harding

Manager of the Allied Health Clinical Research Office, Eastern Health; Australia

Katherine Harding a Research Fellow and Manager of the Allied Health Clinical Research Office at Eastern Health in Melbourne. She began her working life as an Occupational Therapist in acute inpatient and community settings, before completing a PhD in 2013 looking at access and triage systems for outpatient and community health services. She recently completed a Translating Research into Practice (TRIP Fellowship) funded by the Medical Research Future Fund, and continues to lead a program of research focussing on triage and access systems for community services, based at Eastern Health and working in collaboration with La Trobe University.

Kathleen Brasher

Upper Hume Primary Care Partnership; Australia

Kathleen is the Executive Officer and Manager of the Age-Friendly North East Victoria initiative. Kathleen has a long involvement in the health and community sectors as clinician, academic, advocate and in policy and program development and evaluation. Kathleen is a member of the WHO Strategy Advisory Group for the Global Network for Age-friendly Cities and Communities, and an advisor to WHO Western Pacific Region. She has advised state and local governments, and older person’s advocacy organisations, across Australia and New Zealand. Recently, Kathleen managed the Better Care Victoria Building an Age-Friendly Indigo Health System project on behalf of the Indigo Consortium.

Kristen James

Nurse, Wide Bay Hospital and Health Service; Australia

Kristen grew up in Adelaide South Australia. She has 20 years of health industry experience and expertise as a Registered Nurse. Her skills and experience span across clinical practice, leadership, quality improvement, project management, clinical design and redesign, and change management across primary, secondary, and tertiary health care within Federal, State, Private and Not for Profit sectors. She currently holds the district-wide position of Integrated Care Nurse Navigator (Quality and Innovation) within the Wide Bay Hospital and Health Service, Queensland. She is responsible for co-designing, developing, and delivering innovative health and social care initiatives that address population and public health priorities. Areas of focus include, yet not exclusive to, chronic and complex care, aged and frail, hospital avoidance, ambulatory care, rehabilitation, and system and service improvement in line with the Wide Bay Strategic Plan, reflecting local, state and federal health objectives. Kristen has post graduate qualifications in both chronic condition management and clinical redesign with special interest in neuroscience and neuropsychology.

Kristina Palermo

Enterprise Risk Manager, Peter MacCallum Cancer Centre; Australia

Kristina is the Enterprise Risk Manager at Peter MacCallum Cancer Centre. With a background in governance, risk and internal audit in the health, emergency services and aged care sectors, Kristina works with stakeholders across Peter Mac to help identify, document and work through solutions to mitigate operational and strategic risks. In addition to this, Kristina recently led the implementation of Peter Mac’s Real Time Patient Feedback system.

Kylie Preece

St Vincent’s Health; Australia

Kylie brings more than 20 years’ experience in communications and engagement to her role as St Vincent’s Experience Program Manager. After 10 years as a senior communicator at St Vincent’s Hospital Melbourne, she joined the organisation’s head office in 2016 as the Inspired to Care lead. Creative engagement initiatives saw widespread staff embrace of the strategy’s person-centred care principles – to ensure that every person feels welcome, valued, and safe at St Vincent’s. Kylie has led the design and implementation of real-time surveying at St Vincent’s and provides ongoing leadership and support to a network of hospital champions, who drive local engagement.

Kylie Thitchener

Director of Quality and Patient Safety, Peter MacCallum Cancer Centre; Australia

Kylie is the Director of Quality and Patient Safety at the Peter MacCallum Cancer Centre. She works with Peter MacCallum stakeholders to implement strategies to reduce the frequency of preventable adverse events. She is also a Board Director of the East Wimmera Health Service and of the Australian Quadriplegia Association. Kylie is a health care professional who specialised in clinical governance and enterprise risk management in the acute health sector. With extensive experience in both the clinical and non-clinical environments including project management, quality improvement, leadership and management of teams. Kylie encourages teams to improve service delivery aimed at providing better health outcomes and experiences for patients. Kylie began as an emergency nurse before focusing on risk management. She holds a Masters in Health Services Management and has worked in hospitals in Australia and the United States.

Leanne Wells

Consumers Health Foundation; Australia

Liat Watson

Safer Care Victoria; Australia

Lim Eng Kok

Director, Singapore Health Services Pte Ltd (SingHealth); Singapore

Dr Lim Eng Kok is currently Director of the Office of Value-Driven Care and the Future Workforce Unit at SingHealth. Prior to his appointment at SingHealth, Dr Lim was Director of the Clinical Quality, Performance and Technology Division at the Ministry of Health of Singapore (MOH); where he oversaw the introduction of the national Value-Driven Care initiative. In his over 15 years at MOH, Dr Lim held a variety of portfolios ranging from Clinical Benchmarking, Health Technology Assessment, Utilisation Review, Service Management and Healthcare Finance. Before joining MOH, he was the Director of Operations at a private hospital. Dr Lim obtained his medical degree from the University of Aberdeen, Scotland. He received his Master of Science (with Distinction) in Health Services Management from the London School of Hygiene and Tropical Medicine, University of London.

Lyndel Gray

Patient Safety and Quality Improvement Service, Clinical Excellence Queensland, Queensland Health; Australia

Lyndel Gray, with a background in midwifery and newborn care, focusses on statewide health projects with a strong emphasis on improving the quality and safety of care for consumers and clinicians at the point of care.

Meg Harvey

Monash Health; Australia

Michael Nicholl

Senior Obstetric Advisor, NSW Health, Senior Staff Specialist Obstetrician / Gynaecologist Royal North Shore Hospital; Australia

Prof Michael Nicholl has 30 years’ experience as a senior obstetrics & gynaecology specialist in both the public and private sectors in NSW. In 2004 he was appointed as the Clinical Director of the Division of Women’s Children’s & Family Health for the North Shore Ryde Health Service. In 2006 he was appointed as Chair of the Women’s Health Network for Northern Sydney Central Coast Area Health Service. He is currently the Clinical Director of the Maternal, Neonatal and Women’s Health Network for Northern Sydney Local Health District. In 2009, Prof Nicholl was appointed Obstetric Advisor to NSW Health and is currently the Senior Clinical Advisor Obstetrics to NSW Health. He chairs a number of NSW state committees and is a member of numerous national maternity advisory groups and committees. Prof Nicholl is a past president of Women’s Healthcare Australasia.

Monique Garcia

Edith Cowan University; Australia 

Monique Garcia is a PhD candidate at Edith Cowan University. Her thesis investigates suboptimal health status in unpaid carers in Australia. Monique was herself a full-time unpaid carer for her son for 18 years. Monique is a published scientific author.

Nadine Andrew

Senior Academic and Research Data Lead, Monash University; Australia

A/Prof Andrew is a senior academic and the Research Data Lead for the National Centre for Healthy Ageing, a partnership between Monash University and Peninsula Health. She has an interest in generating and translating knowledge in health service research with a focus on the long-term management of chronic diseases of ageing. She is recognised nationally as a leader in the area of data linkage and health service research with a focus on the design and implementation of data driven solutions to improve person-centred care.

Nicholas Taylor

La Trobe University / Eastern Health; Australia

Peter Hibbert

Associate Professor, Australian Institute of Health Innovation, Macquarie University; Australia

Associate Professor Peter Hibbert has an 18-year history of research and policy implementation in patient safety, measurement of evidenced-based care, and quality improvement. Previously, he worked in clinical practice as a physiotherapist for 12 years. He is a Research Stream Lead at the Australian Institute of Health Innovation, Macquarie University. He was a key contributor to the first two population level studies in Australia (CareTrack Australia and Kids) that measured the level of evidence-based care delivered to patients. He has written over 100 refereed publications and has also written more than 100 reports for governments and health services assessing the safety/quality of the health system. He co-organised the International Forum’s International Improvement Research Symposium in Melbourne (2018) and Taiwan (2019).

Raelene Simpson

Programme Design Lead, NPS MedicineWise; Australia

Raelene Simpson is Programme Design Lead, leading the development of national education programs and behaviour change interventions at NPS MedicineWise. Raelene has more than 14 years’ experience working for healthcare organisations, research centres and scientific publishers. Over the course of her career, Raelene has been responsible for producing evidence-based resources for health professionals and consumers across a broad range of health topics and public health issues. Raelene led the development of the NPS MedicineWise progamme Dementia and changed behaviours; a patient-centred approach alongside Kara Joyce.

Rebecca Barnden

Senior Physiotherapist and Project Manager, Peninsula Health; Australia 

Rebecca Barnden is a Senior Physiotherapist and project manager at Peninsula Health and PhD candidate at Monash University. Rebecca has clinical experience across the private and public sector, including a number of program areas across the care continuum. Her recent clinical experience is in the areas of rehabilitation and aged care at Peninsula Health. Rebecca’s has managed a number of health service quality and research projects. Rebecca is particularly interested in investigating and implementing models of person-centred care, person-centred goal setting and integrated approaches to person-centred care planning and delivery across the care continuum. Rebecca’s PhD is investigating methods to facilitate consumer involvement in care planning decisions.

Rebecca Kimble

Director Statewide Paediatric and Adolescent Gynaecology Services, and Pre-eminent staff specialist Obstetrics and Gynaecology,
Royal Brisbane & Women’s Hospital and Queensland Children’s Hospital, and Faculty of Medicine, the University of Queensland; Australia

Rebecca is Immediate past Chair of the Queensland Maternity and Neonatal Clinical Network. She is founder and Director of Queensland Clinical Guidelines, a Globally utilised program translating scientific evidence into clinical practice, with one download of a clinical guideline every 5 minutes. She was appointed the inaugural Medical Lead, Quality Improvement, for the Department of Health Queensland Government in 2016, and leads Quality Improvement initiatives for all specialties.

Rob Padbury

Southern Adelaide Local Health Network; Australia

Prof Robert Padbury is an experienced Clinical Executive who has extensive experience in clinical surgery, clinical leadership and executive engagement. He is the Clinical Director of Surgery at Flinders Medical Centre (appointed 2001) and has had significant achievements highlighted through the establishment of the SA Liver Transplant Unit at Flinders Medical Centre in 1992, the development and introduction of clinical protocols and the adoption of clinical practice improvement programmes. He was the foundation President of the ANZHPBA (Australian and New Zealand Hepatic, Pancreatic and Biliary Association) and the Chairman of the SA Surgical Taskforce. His current clinical practice is in the area of general surgery with a subspecialist interest in surgery of the liver, gallbladder and pancreas.

Sandra Jayacodi

Central and North West London NHS Foundation Trust; England

Sarah McAllister

Central and North West London NHS Foundation Trust; England

Sarah is a mental health nurse by background and quality improvement coach at CNWL NHS Foundation Trust. Sarah is a strong advocate for service user involvement within research and QI work. Recently she worked alongside a group of service users, carers and clinicians to co-design an intervention toolkit to improve nurse-patient interactions on acute mental health wards. She has also co-designed and delivered an extensive range of teaching and training sessions related to this and other work. Sarah holds a PhD in Health Services Research, with further skills and expertise in behaviour change, qualitative and quantitative research methods and grant writing. She also has an extensive publication record, many publications which were co-authored with service users and carers.

Shalika Hegde

Director Health Informatics, Dental Health Services Victoria; Australia

Dr Shalika Hegde is the Director Health Informatics at Dental Health Services Victoria (DHSV). Shalika is also an academic at Deakin University. Shalika has over 12 years of experience working on a range of Government, Academic, Population and Community level research and evaluation projects. Shalika’s teaching experience includes postgraduate and undergraduate teaching in the field of public health, Australian Health Care System, research, policy, evaluation, and evidence-based practice.

Shannon Nott

Western NSW Local Health District; Australia

Dr Shannon Nott is a recognised leader in virtual healthcare and led the NSW COVID-19 virtual care response as the Clinical Lead of the Virtual Care Community of Practice and as Clinical Director of the NSW Health Virtual Care Accelerator. Dr Nott also works as a rural generalist, undertaking primary care services in remote communities across Far West NSW and providing retrieval services across rural NSW with the Royal Flying Doctors Service. Dr Nott has committed his career to supporting rural communities including developing innovative health models to address gaps in rural and remote health care provision. Dr Nott is a member of the world WONCA Rural Council, the NSW Rural Generalist Committee, contributes to the World Health Organization Roster of Digital Health Experts, has created Australia’s first Virtual Rural Generalist Service and is Chief Investigator for the Virtual Clinical Pharmacy Service.

Stacey Goad

Registered Midwife, Epworth HealthCare Freemasons; Australia

Stacey Goad is a Registered Midwife with a strong commitment to improving patient care and safety. Stacey has been involved in research relating to patient expectation and experience and is an integral member of the team working on developing the MyStay Caesarean Section multimedia resource at Epworth Freemasons Maternity.

Susan McKee

Chief Executive Officer, Dental Health Services Victoria RN, BSC (HMS), MBA, GAICD; Australia

Susan is a forward-thinking CEO and non-executive director on a mission to make quality healthcare more accessible, safe and patient-centred. Since starting her career as a Registered Nurse, Susan has spent 35 years improving healthcare systems across the public, not-for-profit and private sectors as a nursing director and senior executive. Susan’s strategic and values-driven approach inspires creative thinking, bold innovation and a collaborative workplace culture. Never one to pull the ladder up behind her, Susan mentors aspiring healthcare leaders and strongly advocates for gender equity, cultural diversity and social justice for all. She lives by the motto “if not now when, if not you who”.

Wei Wang

Professor, Edith Cowan University; Australia

Wei Wang has published over 200 scientific papers in prestigious journals including Science, Nature Genetics and The Lancet. He was the founding chief editor of the journal of Family Medicine and Community Health, associate editor of EPMA Journal, and Regional Editor of Journal of Global Health, and Journal of Human Hypertension. In 2005 he was elected as a Fellow, Faculty of Public Health, Royal College of Physicians, and in 2016, as a Fellow, Royal Society of Biology and in 2017 a Fellow, Royal Society of Medicine of the United Kingdom.