Format: Keynote
Stream: tbc
Content filters: tbc

Kedar Mate, MD, is President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value.

Kedar Mate, MD, Institute for Healthcare Improvement (IHI); USA

Format: Presentation
Stream: Building Capability and Leadership
Content filters: Recommended for those new to quality improvement

Across the world, leaders are seeking a radically different health and care system for the future: one that promotes health, that addresses health inequity, that regards patients and families as equal members of the care team. This means confronting some big dilemmas at the heart of change; building new structures yet giving people power and autonomy; standardising care, yet personalising care; creating small changes that add up to big changes. In this provocative session, Helen and Göran will identify actions we can take to navigate the complex situations we face today in order to create a different system for tomorrow.

After this session, participants will be able to:

• Identify some of the big dilemmas in creating tomorrow today


• Reframe the questions we are asking about making change happen


• See the big picture and search for new possibilities

Format: Presentation
Stream: Person and Family-Centred Care
Content filters: Co-presented with patients, service users or carers

(Part A) Let’s talk about power – patients transforming healthcare in the UK and Sweden

It has long been said that: “Patients are the most under-utilised resource in healthcare”, but what does that really mean? In this session, we will present work done in the UK and Sweden on patient leadership. The presenters will talk about how active and engaged patients are transforming health, healthcare and research, and what we all need to do to support this paradigm shift.

Sara Riggare, Uppsala University; Sweden

Karin Althén, Independent peer patient improver; Sweden

David Gilbert, InHealth Associates; England

(Part B) Power: dynamic or dynamite in co-production

The relationship between caregivers and users is asymmetric. Power imbalances as well as caregivers’ attitudes and fear of losing power can hinder co-production and allow the asymmetric power relationship to persist.The underlying power imbalance needs to be addressed and challenged to create an equal and reciprocal relationship between professionals and users. Power is seen as the possibility to influence.

This session focuses on psychological safety and power dynamics in co-produced improvement work. We will interactively introduce the use of the power triangle reflection model. The model, based on Franzén’s power triangle, is further developed from ESTHER improvement coaches’ perceptions in Sweden.

Nicoline Vackerberg, Region Jönköping; Sweden

Christina Wandt, Living Library Jönköping; Sweden

Format: Presentation
Stream: tbc
Content filters: Responses to the covid-19 pandemic

(Part A) An overview of the individual patient data – benefits for patients and professionals

The Individual patient overview (IPÖ) enables the collection and visualization of information about the individual patient. All data/registered information is visualized in an overview image, which in a fast and clear way provides information about the patient’s status, illness and treatment. This streamlines preparation for meetings with patients and for internal meetings where decisions are discussed. The information in IPÖ can also be used for development, research and to promote equal care. In the presentation the project leader, together with clinicians and patients, will describe the benefits for the end-users, and the interactive process during development and implementation.

Maria Sörby, Regionalt cancercentrum (RCC) Mellansverige; Sweden

(Part B) Peer to peer health promotion to reduce cancer disparities in socioeconomically marginalised communities in Sweden

Volunteers are recruited by Region CancerCenter Stockholm to serve as peer advisors. They raise awareness by informing and communicating with their peers about cancer and cancer prevention. The main source of information is the European code against cancer in 12 different languages.

The long-term effects on cancer-incidence and uptake on cancer-screening remains to be seen, but results from the pilot study indicate that the peer advisors reach populations often difficult to reach in other health campaigns. Their efforts contribute to increase health equity among marginalised groups. They have also successfully provided information about Covid-19 during the pandemic. Their role is currently scientifically evaluated to learn from the peer advisors’ practice, to also include other important areas related to public health.

Arja Leppänen, Regional Expert in Cancer Care Equality; Sweden

Max Kleijberg, Karolinska Institutet; Sweden

(Part C) Levla – An initiative to engage schools in cancer prevention

At least 40 % of the cancer cases in Europe could be prevented if we adhere to healthier lifestyle habits. The Regional Cancer Center Stockholm-Gotland (RCC) have started several initiatives to reach out with evidence-based health information to encourage prevention. Specific initiatives have targeted socioeconomically marginalised groups to reduce the well-documented cancer-specific inequalities. One particularly significant group to reach out to is children.

Swedish children have coined this “Swenglish” term (Levla) whilst playing various computer games where they strive to level up. Here we have adopted this term to capture the idea of levelling up your own health and wellbeing. Using a co-design approach, the Levla project started in collaboration with the RCC and a local secondary school in a multi-cultural area of Stockholm. In this presentation you will learn more about the development of the project, the results so far and the next steps planned.

Jennie Jackson, Regional Cancer Center Stockholm-Gotland; Sweden

(Part D) National e-library for standardized chemotherapy regimens

Chemotherapy regimens are used for different cancer diagnoses and defines the drugs to be used, the dosage, and the frequency and duration of drug administration. Chemotherapy is highly beneficial for the patient, but medication errors with these drugs represent a potentially serious risk of patient harm.

An e-library has been developed within the Regional Cancer Centres (RCC) in Sweden. The users are physicians, pharmacists, and nurses. The e-library is now an easily accessible, national anchored system with practical tools that support professionals in their everyday work with drug treatments for cancer. This presentation will demonstrate how the e-library has been co-designed with users, and how it can mitigate patient safety risks.

Ann-Sofie Fyhr, Regional Cancer Centre South; Sweden

Ulrika Landin, Regional Cancer Centre South; Sweden

Format: tbc
Stream: tbc
Content filters: tbc

Session details to be announced

Format: Workshop
Stream: Building Capability and Leadership

IHI President and CEO Kedar Mate, IHI President Emerita and Senior Fellow Maureen Bisognano, and Regional Chief Executive of Region Östergötland Krister Björkegren, will reflect on what they have learned about leadership and building resilient teams. They will share lessons they have learned and discuss ways they have supported fellow leaders and their own staff to foster a culture of equity and safety.

After this session delegates will be able to:

• Identify key leadership principles for supporting staff and teams


• Apply lessons learned by Executive Leaders within your own team and organisation


• Demonstrate the ways leaders contribute to building and fostering a culture of equity and safety

Format: Workshop
Stream: Improvement methods
Content filters: Features discussion of improvement methodology, Recommended for those new to quality improvement

Data visualisations that are overwhelmingly busy or very technical prevent the dialogue between presenter and audience and reduce the ability to effectively convey information. Understanding how the human brain processes visual information helps to effectively communicate, facilitate dialogue, and encourage engagement with different stakeholders. During this session, we will demonstrate the principles of visual perception, understand some cognitive biases and show how to apply them in the context of improvement.

After this session, participants will be able to:

• Understand the core principles of how humans process visual information and how it relates to creating engagement


• Understand how cognitive overload triggered by a ‘too busy’ data representation reduces the probability that the audience understands the message to be conveyed (and how to avoid that)


• Gain insight into the core principles of data representation in the context of different stakeholders and ‘people styles at work’

Format: Presentation
Stream: Safety
Content filters: Features discussion of improvement methodology, Co-presented with patients, service users or carers

(Part A) Taking healthcare safety to the next level using lessons from haemovigilance

Patient safety incidents impact patients, family, friends, and carers have an emotional and professional impact on staff involved, a cultural impact on the department and reputational damage to the organisation. Serial data from Serious Hazards of Transfusion (SHOT), the UK haemovigilance scheme shows that while transfusions are safe, errors continue.

Now is the time to reevaluate the way we look at patient safety and incident investigations. This session will give delegates the knowledge and tools to incorporate human factors and systems thinking principles into their own working environment and use a combined Safety-I and Safety-II approach to improve patient safety.

Shruthi Narayan, Serious Hazards of Transfusion; England

Charlotte Silver, NHS Blood and Transplant; England

(Part B) Moving from diagnostic error to diagnostic safety

We’ve changed the focus from diagnostic error to diagnostic safety. From safety 1 to safety 2. Our aim is to make the patient and relatives safe in their contact with health care but also make the system safer for the clinicians. The patient and relatives are encouraged to be active in the diagnosis process.

We have used adverse event reporting and complaints to initiate our improvement work. We have also tried to calculate the extra cost for the health care system when a diagnosis is delayed, not given or wrong.

Pär Lindgren, Region Kronoberg; Sweden

Linda Hördegård, Region Kronoberg; Sweden

(Part C) Practice what you preach: experiences with ’learning from excellence’ in a tertiary pediatric centre

There is increasing evidence from Safety 2 research that vigorously analyzing the positive outliers in patient care, can improve patient safety even more. As a resident in Pediatrics and trainer in a foundation called ‘Leading Doctors’, founded to stimulate professional fulfillment, we developed a program in our hospital (a tertiary children’s hospital) to detect and evaluate excellent cases. Our project was inspired by Adrian Plunkett and his model for Learning from Excellence.

This session will give delegates an overview of how we build this project and what our results are, as well as practical tools to incorporate ‘Learning from excellence’ in their own working environment.

Marije Smits, Resident in Pediatrics; Netherlands

Format: Presentation
Stream: Integrated care

(Part A) It’s all about people – big scale transformation for integrated people-centred care

We will share experiences from our journey of working together as a region and community to create large-scale change by shifting from healthcare systems that focus on diagnoses to a system designed for people.

Anette Nilsson, Region Jönköping County; Sweden

Anneli Forsgren, Region Jönköping; Sweden

(Part B) Person-centred and integrated care – shifting to a system designed for humans

In this presentation, you´ll hear how we lead, support and monitor the transition towards a more integrated and person centered health and care system. Based on the Swedish movement, you will be asked to reflect upon how you can achieve a more integrated person centered care in your own organisation.

Lisbeth Löpare Johansson, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

Anette Nilsson, Region Jönköping County; Sweden

(Part C) Framing quality improvement – Empowerment to co-create a resourceful municipal health care

A reform has been underway since 2017 to create a sustainable health care system in which patients and their relatives feel that they are involved and confident, and in which employees choose to work. This presentation offers experiences to help develop and implement models to govern and define quality in municipal care.

Iréne Nilsson Carlsson, The National Board of Health and Welfare; Sweden

Hans Knutsson, Lund University School of Economics and Management; Sweden

Format: Presentation
Stream: Population and Public Health
Content filters: Co-presented with patients, service users or carers

(Part A) Quality and safety improvement in mental health: learning from England’s national programme

This session will describe how complex quality and safety issues have been tackled at national scale in England. We will share the learning from work to tackle restrictive practice, sexual safety, mental health inequalities and staff wellbeing – all designed and led through the Royal College of Psychiatrists, and the first national improvement work in mental health in England.

Amar Shah, East London NHS Foundation Trust; England

(Part B) Society wide collaboration for mental health in Sweden

Improving mental health of a population cannot be done by healthcare alone but requires whole society engagement. Knowledge and methods for improving mental health are abundant but are not sufficiently turned into action.

A decentralized welfare system can be an obstacle for comprehensive, coordinated, long-term improvement. To overcome this a Joint action for mental health was formed in Sweden 2019. For three years, the program has co-designed collaborative tools for engaging stakeholders from all parts of society to improve mental health. The tools were not created in preparation for the pandemic but have been effective in a time of crisis.

Ing-Marie Wieselgren, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

Conny Allaskog, The Swedish Partnership for Mental Health, NSPH; Sweden

(Part C) Building structures for user-driven welfare innovations to promote mental health

Bräcke diakoni is a Swedish not-for-profit organisation that uses the opportunity to operate in healthcare and social services and at the same time engage service users in diverse innovation projects, financed by the public inheritance fund. Our aim is to develop methods, knowledge or operations that can be used to bridge gaps within and between different welfare systems.

In this session we will present a concept of civil society driven innovations, building on competence in systematic development, evaluation capability and communication skills. The concept is illustrated by two cases:

• Parents with mental health problems who asked for parenting support


• Parents with adult children with disabilities who co produced a method of support called “When I´m not here anymore”

Format: Presentation
Stream: Integrated care

The session covers the connection between healthcare and the physical environments where it takes place. The outset is the spatial continuum within integrated care from high tech in-patient care to care at people’s homes and the impact on patients’ as well as staff’s health and well-being.

We will develop an embodied knowledge on basic aspects to more complex measurements of health care environments including discussions of what is measured and how it relates to evidence-based design. The delegates should attend to learn concretely how to relate their healthcare practice to the place where it takes place.

Helle Wijk, Institute of Health and Caring Sciences, The Sahlgrenska Academy at Gothenburg University; Sweden

Göran Lindahl, Chalmers University of Technology, Center for Healthcare Architecture; Sweden

Format: Presentation

Stream: Building capability and leadership

Session sponsored by Wolters Kluwer Health

Join Wolters Kluwer Health to discuss the challenges and barriers to organising, planning and sustaining successful initiatives in clinical settings.

After this session attendees will be able to:

• Describe the challenges and barriers to organising, planning and disseminating successful initiatives in clinical settings


• List key elements to be considered when supporting clinical initiatives


• Discuss how to increase the odds of sustainability

Format: Workshop
Stream: Improvement Methods

If you are a student, come and join the IHI Open School for an opportunity to meet with colleagues and new connections from across the global Quality Improvement community.

Format: Presentation
Stream: Building Capability and Leadership
Content filters: Responses to the covid-19 pandemic


(Part A) Hope is not a strategy! What have we learned from covid-19?

Hope is not a strategy… wrote the Permanent Secretary to the Prime Minister in Denmark in the late hours of a day in January 2020. This approach set the tone for the Danish covid-19 strategy, and has had a major impact on the relatively successful outcome of the covid-19-crisis in a small, open country.

During the first year of the crisis more than 120 contributors – from researchers to front line staff – have contributed to a book collecting learning points focusing on quality and safety in healthcare. The book covers 7 themes and, in this session, the editors of the book will elaborate on the themes and engage the audience in discussion about the learnings.

Jan Mainz, Psychiatry, Region North Denmark & Aalborg University; Denmark

Inge Kristensen, The Danish Society for Patient Safety; Denmark

(Part B) Collaboration between and coordination of the Swedish regions during the covid-19 pandemic

The covid-19 pandemic has exposed the Swedish healthcare system to great strain. This session describes how the regions, supported by their member organisation the Swedish Association of Local Authorities and Regions (SALAR) in a very short time developed a strong operational collaboration.

The collaboration covered several different fields: national coordination of the purchase and distribution of critical medicines; national coordination of the purchase of protective personal equipment and medical devices; national coordination of ICU resources, and the implementation of the vaccination program.

The purpose is to show regional collaboration in practice and give some concrete examples of how national coordination has been achieved within the framework of regional self-government.

Emma Spak, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

Format: tbc
Stream: tbc
Content filters: tbc

Session details to be announced

Format: Presentation
Stream: Integrated care
Content filters: Features discussion of improvement methodology

What integration of health services is vital to deliver a coherent care package responsive to the needs, preferences and values of patients and to achieve desired outcomes? We will address this question by a reflection on a variety of real life practices, selected from oncology, elective surgery and chronic diseases. The cases show a robust common direction, a diversity of patients and parties involved and improved results.

We will share and discuss great steps health professionals and administrators in the Netherlands took to collectively focus on outcomes that matter to patients, arrange appropriate teams and pathways and create supporting information flows.

Nico Van Weert, Society Personalized Healthcare; Netherlands

Ralph So, Albert Schweitzer Hospital, Society Personalized Healthcare; Netherlands

Format: Presentation
Stream: Building Capability and Leadership
Content filters: Includes examples of using technology to enable change, Co-presented with patients, service users or carers


(Part A) Hospital-wide boost for digitalization and digital competence at Sahlgrenska University Hospital


Digitalisation carries promises of simplified administration, improved service, and comprehensive support systems for care professionals. However, transformation to a digitalized healthcare does not happen by itself. Care professionals need to acquire new competencies and overcome initial resistance to change old ways of working.

To approach this challenge, the Sahlgrenska University Hospital has undertaken a broad-ranging boost for digitalization. Several activities to improve digital competence for all employees and support development work have been initiated in this multi-year digitalization journey.

Christian Colldén, Sahlgrenska University Hospital; Sweden

(Part B) Death to books, hail to instant knowledge support


Books still have their place in learning, but today people expect to have instantly accessible knowledge. In the Region of Stockholm we work aggressively on delivering support at point of care but we also see the challenges – come and listen to our experiences and contribute in the discussions. Is blood pressure the same for a cardiologist as for a psychiatrist? Is our EHR modern enough to support clinical pathways?

Ameli Norling, County Council of Stockholm, Health and Medical Care Administration Stockholm; Sweden

Anette Falkenroth, Knowit; Sweden

Format: Workshop
Stream: Building Capability and Leadership
Content filters: Features discussion of improvement methodology

Since the publication of Crossing the Quality Chasm there has been significant progress in quality of healthcare. However, the focus has been on process reliability in the management of disease rather than the coproduction of Health. In this session we present a new multidimensional model with the integration of the IOM dimensions, a new dimension on ecology and core values of dignity, respect, kindness, a holistic vision, and coproduction built on never-ending learning and leadership. This will be demonstrated by its introduction to the Flanders healthcare system. Participants will be shown how to apply this to their own context.

Peter Lachman, Royal College of Physicians Ireland; Ireland

Kris Vanhaecht, KU Leuven Institute for Healthcare Policy, University of Leuven; Belgium

Format: Workshop
Stream: Person and Family-Centred Care
Content filters: Features discussion of improvement methodology, Co-presented with patients, service users or carers, Recommended for those new to quality improvement

Inpatient interdisciplinary review is the cornerstone for safe, effective and personalised care in hospitals. Inconsistent process and culture means potential benefits are commonly not maximised.

This workshop will help participants:

• Understand best international practice


• Identify common challenges facing high-quality inpatient reviews


• Begin a plan for their own hospitals’ improvement programme

• RCP/RCN/NHSE&I Modern Ward Rounds report and collaborative


• Team Based Patient Centred Ward Round’ process in Sweden


• 10+ years of implementing Structured Interdisciplinary Bedside Rounds (SIBR) in America, Australia and Canada

Format: Workshop
Stream: Population and Public Health
Content filters: Features discussion of improvement methodology

Malaria caused more casualties than the battlefield in the WWII Pacific Theatre. Attack rates exceeded 100% in some regions due to repeated infections. Critical supply nodes in West Africa were paralyzed by malaria. Using public health methods and basic improvement science concepts (before the birth of “improvement science”), malaria was virtually eradicated in Ghana and Liberia. This effort – part of the US “Malaria Project” – featured innovation, experimentation, context-sensitive sustainable implementation of a “bundle” of interventions, reliable systems, and successful scale-up. The Malaria Project provides powerful lessons for how public health strategies plus rigorous improvement methods can mitigate global health challenges.

After this session, participants will be able to:

• Understand the core elements of successful campaigns to eradicate or nearly eradicate major global infectious disease threats, focusing on malaria in WWII, but also considering smallpox, guinea worm, and polio


• Understand how improvement science concepts and public health approaches can work synergistically to address contemporary health and health care challenges


• Incorporate historical lessons for ethical human research in current efforts to address pandemics and other urgent global problems

Format: Presentation
Stream: Person and Family-Centred Care
Content filters: Recommended for those new to quality improvement

(Part A) Supporting shared decision making for treating complications from pelvic mesh surgery

Mesh surgery for urinary incontinence or pelvic organ prolapse has left some women with life-changing complications. But evidence about possible treatments for these complications is limited and decisions are highly preference sensitive. This session will describe how the UK’s National Institute for Health and Care Excellence (NICE) co-produced patient decision aids (PDAs) with mesh-affected women, to support informed shared decision making

Andrew Hutchinson, National Institute for Health and Care Excellence (NICE); England

(Part B) The rule of health diplomacy to the protection of patient rights and safety

Health diplomacy (HD) is an arising field that merges foreign affairs to medicine and law. The rule of HD is to give a specific education for hospitals settings to protect patient rights and safety. It is important to differentiate personal from institutional responsibility.

This session covers communication advice for patient-doctor relationships, how to avoid and respond to patient complaints, and how to develop good patient partnership engagement.

Jasna Karacic, International Council of The Patient Ombudsman; Belgium/Croatia

(Part C) What can co-design teach us about involving patients in patient safety work?

Medication Without Harm is according to WHO the third Global Patient Safety Challenge and affects everyone of us. But how can we make medication management safer and what is our role in this improvement process as a person using medications, next-of-kin, physician, nurse, quality improvement leader etc.? How do we all get involved and what are our input and responsibilities? Join to explore these questions and learn from each other.

Malin Holmqvist, Region Jönköping county; Sweden

Bertil Lindenfalk, Jönköping Academy for Improvement in Health and Welfare, School of Health and Welfare, Jönköping University; Sweden

 

Format: Presentation
Stream: Quality, Cost and Value
Content filters: Co-presented with patients, service users or carers, Recommended for those new to quality improvement


Kindness needs to be at the business end of healthcare, yet too often we see the disastrous impact of leaders paying too little attention to the impact their behaviour has on others. Without kindness being front and centre to how we act, we don’t believe systems can deliver high-quality (or high value) care.

In this interactive session, we will go beyond theory to explore and test what it means to be kind to patients, relatives, and the people we work with—and how to do it. We also invite delegates to join a growing global “movement”, exploring and promoting kindness.

After this session, participants will:

• Think differently about kindness, and have a clear understanding as to why it is so central to quality and safety in healthcare


• Feel mobilised and equipped to act as role-models and advocates for kindness within their teams, organisations & healthcare systems


• Have ideas, methods, and tools which they can use to test to grow a culture of kindness in their work


• Have the opportunity to participate in a “movement” for kindness emerging from the Forum

Format: Presentation
Stream: Population and Public Health
Content filters: Responses to the covid-19 pandemic

As improvers and leaders, we are continually searching for new and better ways to communicate with staff, patients and the public to encourage positive behaviour change.

The covid-19 pandemic required large-scale behaviour change for all of us – staff and public alike. This session draws on practical learning since March 2020 about how to communicate with people to encourage them to behave differently, and how we can use this learning in our post-pandemic world.

After this session, participants will be able to:

• Understand the main learning points from Scotland’s pandemic communications


• Understand the principles of communicating for behaviour change


• Translate this learning into practical use for their own improvement work

Format: tbc
Stream: tbc
Content filters: tbc

Session details to be announced

Format: Presentation
Stream: Integrated care
Content filters: Co-presented with patients, service users or carers

Today, many countries are working to transform their health and care systems to a “closer care” model, both geographically and relationally. A care with more focus on preventive measures, the ability to work upstream, and one that works in collaboration between primary care centres, hospitals, other care facilities and social services. This cultural shift toward a more person centred care is strongly needed to increase the efficiency, as well as keeping the patient at the heart of the system by asking “what matters to you?”

Continuity in care contacts is emphasised as a factor for increased efficiency, as well as the care professionals’ ability to feel satisfaction at work. There is also a need to take advantage of the possibilities in digital healthcare solutions.

This integrated care approach has been adopted by decision-makers as well as patient representatives and professional associations, but are our governance systems ready for the transition? Are there built-in cultures in health and care that make it difficult to move from the traditional hospital-focused care to one which is focussed on integration and has a stronger primary care component? Join us to hear leading experts in the field give their own personal views on factors crucial to success.

Anna Nergårdh, Swedish Government; Sweden

Sara Riggare, Uppsala University, Sweden

Hugh McCaughey, NHS England and Improvement; England

Format: Presentation
Stream: Safety

Increasing awareness of the connection between work culture and patient safety inspires more and more countries to initiate and expand efforts in this area. The OECD working paper “Culture as Cure” (2020) reflects that. In the new WHO Global Patient Safety Action Plan 2021-2030 safety culture is a guiding principle, after a proposal from Norway. This involves safety for both patients and healthcare workers, and as we conceive it, also psychological safety. In our own National Action Plan for Patient Safety and Quality Improvement one of three main areas for increased emphasis and action is work environment and patient safety culture. This session will elaborate why we think this is so important and how it can be translated into practice. Culture development requires efforts on many fronts, and we will share ideas on what can be done at the national and local level. Topics include how patient safety culture and psychological safety can be integrated in traditional, systematic efforts to improve the work environment in health care.

After this session, delegates will be able to:

• Share evidence for why culture is important for patient safety and thus increase awareness and motivation


• Understand three core, interrelated factors: building psychological safety, dealing with incivility and creating a culture of respect, and turning a culture of infallibility into a learning culture


• Take home new ideas and inspiration regarding tools, processes and examples for building workplace cultures that promote patient safety

Format: Workshop
Stream: Safety
Content filters: Features discussion of improvement methodology

In this session delegates will have an opportunity to experience an innovative approach to developing human factor skills through the application of the principles of Gaming. Participants will share in the journey of ‘Joe’ the patient as he travels through the health and social care system. In a series of five missions participants can experience DuPont’s Dirty Dozen – the 12 contributory factors that can set you up to make an error. The challenge is to navigate each mission successfully before progressing to the next; in the process acquiring insight into human factor skills and knowledge and accessing associated learning resources.

After this session, participants will be able to:

• Describe how human factors is a significant contributory factor to patient safety incidents


• Discuss how the principles of Gaming can be adapted to human factor skills development and learning


• Implement a Gamification Strategy to impact positively on behaviour change and support getting ‘up stream’ of patient harm

Format: Workshop
Stream: Population and Public Health

To have friends and a social context is a basic human need. The pandemic has raised the need to work across community and health care borders to reduce involuntary loneliness.

Join an interactive session that takes a population based approach to how we can beat involuntary loneliness. Meet the End Loneliness network, a national non-religious and politically independent non-profit association working to prevent loneliness and promote social well-being. Local examples of cross-sectional collaboration will be presented. Join the movement that beats involuntary loneliness!

After this session, participants will be able to:

• Enhance the ability to use health promoting and population based approaches to tackle the involuntary loneliness challenge


• Develop strategies for establishing cross-sectional networks

Format: Workshop
Stream: Building Capability and Leadership
Content filters: Includes examples of using technology to enable change

Technology is playing an ever-increasing role in health care, accelerated by the pandemic. Yet service improvement and digital change are often managed in silos, leading to solutions that are less likely to scale and sustain. Join this session for practical insights from an ambitious partnership between Q and NHS England and NHS Improvement: boosting collaboration in technology enabled remote monitoring

After this session, participants will be able to:

• Understand and reflect on the need for an integrated approach to achieve sustainable use of technology


• Identify methods and ideas that can help bring together the worlds of improvement and digital


• Understand the difference a more integrated approach can make in practice

Format: Workshop
Stream: Safety
Content filters: Co-presented with patients, service users or carers

This session shares learning and results from the process of the creation of a new model for investigation and learning from suicide cases, and include the aspects of patients.

The investigation model is based on the understanding of patient safety as risk management over time. The perspectives of the patients are seen as essential, and the model was co-produced with patients, family and professionals.

The outcomes of the investigations using this new model should improve the possibilities for healthcare providers to make the suicide prevention strategies more powerful.

After this session, participants will be able to:

• Understand patient safety as risk management over time with suicide as an example


• Understand the importance and benefits of involving patients and family in the work with improving patient safety at several levels


• Have a better understanding of the complexity of incidents of severe patient harm


• Understand how studying suicide can lead to improvements in the care of people with serious mental health problems

Format: Keynote
Stream: tbc
Content filters: tbc

Klas Bergling is a Swedish entrepreneur and founder of the Tim Bergling Foundation, created in honour of his son Tim (stage name Avicii). The Tim Bergling Foundation aims to reduce mental illness and prevent suicide among children, young people and young adults. The foundation also works to remove stigma that surrounds these issues

Carolina Klüft is a former elite track & field athlete and today the Operations Manager at Generation Pep. Generation Pep is a non-profit organization promoting physical activity and healthy eating behaviors among children and youth in Sweden.

Please join us at the International Forum Welcome Reception hosted by City of Gothenburg and Region Västra Götaland.

   

Join us for an evening of entertainment at this year’s International Forum Social event at Kooperativet.

The social event is hosted in partnership with Region Jönköping, Region Kronoberg and Region Västra Götaland.

Read more about the social event and book your place.

Format: Workshop
Stream: Building Capability and Leadership

There’s no greater time to put quality back on the agenda. This panel discussion will focus on the development of a framework to help your organisation and Board focus on all aspects of quality. International experts will answer questions and lead a robust discussion about the future of quality leadership.

After this session, participants will be able to:

• Examine three interrelated components — quality planning, quality improvement, and quality control — that inform a more holistic whole system quality approach


• Describe the curriculum of IHI’s Quality Leaders Development Programme


• Elaborate activities that health care organisations can undertake to build a foundation for the transition to whole system quality

Format: Workshop
Stream: Person and Family-Centred Care
Content filters: tbc

Patients with multiple comorbidities are common. But there is not much focus on their needs from a clinical, research, or quality improvement perspective.

After this session, participants will be able to:

• Think about comorbidities from the perspective of the patient


• Know the impact that comorbidities can have on the quality and safety of care


• Understand the role that clinical decision support can play in the care of patients with comorbidities

This invitation-only breakfast is an opportunity to meet and greet IHI Fellows from across the globe and join in the co-design of a Fellows Network.

Who should attend: IHI Fellows (from any IHI and NPSF Fellowship cohort).

Format: Workshop 

Stream: Building capability and leadership

Further details to be announced shortly

Format: Workshop 

Stream: Building capability and leadership

Sponsored by SimConverse

Learn cutting edge educational techniques for training communication skills across the health workforce. Find out how AI can be used to combat the thousands of communication errors that occur in healthcare daily, and how we as educators can better train our workforce. SimConverse harnesses AI to play the role of any patient, colleague or casualty and are impacting the quality and safety of healthcare across the world.

After this session, participants will be able to:

• Understand a learning theory approach to better structure your communication skills training.


• Learn how modern AI can be used to improve scalability and assessment of communication skills training.


• Appreciate the fidelity of training now possible and the need for our collective improvement.

Format: Keynote
Stream: tbc
Content filters: tbc

Nadia Nadim was born in Herat, Afghanistan, in January 1988. She grew up in Kabul, with her parents and her 4 sisters. When Nadia was 12, her father, who was a General in the Afghan army, was killed by the taliban.

Nadia then fled the country with her sisters and mother, and ended up in Denmark after months on the run. Since then, Nadia has learned to speak 11 languages fluently, she has become one of the most powerful female athletes, playing professional football for clubs such as Manchester City, PSG and now Racing Louisville in the US. Nadia has also combined her professional career with studies, and in January 2022 she graduated from Med School as a doctor. Viaplay/NENT is currently shooting a documentary about Nadia, that will air late 2022, in 3 episodes.

Session details to be announced soon.

Format: Presentation
Stream: Quality, Cost, Value
Content filters: Responses to the covid-19 pandemic

Healthcare is one of the most polluting industries, responsible for nearly 5% of total global greenhouse gases and generating over a tonne of waste per hospital bed each year. The covid-19 pandemic has also greatly exacerbated the use of single-use plastics which have limited potential for recycling.

In this session, we hear from three innovative improvement projects published in a special issue of BMJ Innovations that looked at practical ways frontline staff have improved the quality of patient care while also reducing our impact on the environment in the process.

Format: Presentation
Stream: Improvement Methods
Content filters: Responses to the covid-19 pandemic, Features discussion of improvement methodology


(Part A) Improving how we improve post-pandemic


This session will illustrate the range of ways in which healthcare providers and systems from different contexts across the world utilised quality improvement in responding to the covid-19 pandemic.

We will describe the range of methods and tools that were deployed during the pandemic response and illustrate how health systems were able to utilise and deploy their existing improvement capability.

From this, we will propose some theories about what we have learnt about quality improvement over the past year, and the opportunities that this presents for the way that we practise and apply quality improvement in the future.

Amar Shah, East London NHS Foundation Trust; England

Penny Pereira, The Health Foundation; England

(Part B) Methods for Scale-up and Spread: How to conceptualise and describe ‘interventions-in-systems’

This session will present a new method to help quality improvement teams describe their interventions to support scale up and spread. This method, first published in 2021, provides a structured approach to conceptualise ‘interventions-in-systems’. An exemplar multisite case study of comprehensive medical review implementation will be provided.

Julie E Reed, Halmstad University; Sweden

Format: Workshop
Stream: Building Capability and Leadership
Content filters: Responses to the covid-19 pandemic

Covid-19 placed unprecedented stress on healthcare systems across the globe. The pandemic took us through the fear of the unknown, overwhelmed health systems, delays and cancellations of ‘regular’ care. We have big challenges managing the tension between the recovery of our people and the recovery of healthcare services. This interactive session will explore organizational energy and practical strategies on recovery from significant events such as a pandemic. We will explore how we might re-design the way we work so that when we face another crisis, we are prepared to support the wellness of our teams and health of our system.

After this session, participants will be able to:

• Articulate the need for post-pandemic rest and recovery to ensure the sustainability of our people and the healthcare system


• Identify the multiple aspects of organizational energy and implement strategies for addressing in the context of post-pandemic recovery


• Explore how quality improvement can play a pivotal role in people recovery and service recovery

Improving and sustaining patient safety in any setting requires the interplay of culture and the learning system. In this session, faculty will share experiences and lessons learned from practice, consider what it takes to strengthen safe practice and explore a framework that forms the foundation for this transformational work.  Learn about the components of the framework and how elements interact to achieve safer reliable and effective care. Participants will hear how this framework is applied to strengthen the quality system, will reflect on the progress that their organisation has made, and consider their future safety needs.

After this session, participants will be able to:

• Describe the components and elements of a framework to improve and advance patient safety in your area of responsibility


• Discuss how culture and learning system interact to drive patient safety


• Identify two components where you will begin to work or address an identified gap

Format: Workshop
Stream: Person and Family-Centred Care
Content filters: Co-presented with patients, service users or carers

For over ten years The University of Gothenburg for Person-centred Care GPCC has been performing multidisciplinary interventional and explorative studies on person-centred care in a wide variety of health care settings. Effects show significantly improved quality care, increased patient satisfaction and reduced costs. We also work with implementation, innovation and education. Join this workshop to get hands-on experience of the tools we have developed to facilitate implementation of person-centred care in health care settings. The tools are all available in English. Our two digital tools are available globally for free. The European standard is available in all European countries.

After this session, participants will be able to:

• Find quality evidence for person-centred care, at GPCCs website


• Find cost free tools to commence a person-centred care journey within your own context. Mutual Meetings online education package and the PCC-game App


• Learn how to use The European standard ‘Patient involvement in healthcare – Minimum requirements for person-centred care’ to benchmark PCC implementation in your own setting


• Learn how facilitators plan to use these tools in a project for implementing PCC in Swedish healthcare settings

Format: Workshop
Stream: Quality, Cost, Value
Content filters: Features discussion of improvement methodology


Much of health care is delivered under conditions of substantial uncertainty and complexity. Learning fast and well needs to be embedded into how care is delivered day-by-day. Building learning into routine doing puts improvement at the heart of health care operations and also ‘mainstreams’ improvement into health care delivery.

In this interactive session, we will offer a framework for learning and, drawing on examples from the NHS’s pandemic response and playing forward into resetting and rebuilding care post-acute covid, we will explore what it takes to design-in learning both locally and at scale for patient, staff and taxpayer (ie, funder) benefit.

After this session participants will be able to:

• Think differently about learning—what “learning” is, its relationship to improvement, and what learning contributes to, and have a clear understanding as to why learning is so central to rapidly achieving better results (across cost, quality and experience) in healthcare


• Understand the central importance of leadership in unleashing learning and be equipped with principles and tips to become “leaders for learning”, whatever our profession/role and wherever we work in a health system


• Be equipped with ideas, methods and tools around a basic framework for learning fast and well which participants can use to grow a culture of learning in their work, across settings and roles. In particular, we will focus on systematically gathering and acting on patient/family and staff insights on an ongoing basis as the “fuel” for the process

Format: Workshop
Stream: Building Capability and Leadership

You probably recognise the feeling of going to a conference and learning a lot of new things, but when you return home operational work takes over and you do not have time to test your new leadership skills.

Here you get the chance to try on the spot! Join us for a special workshop that will bring together leaders from all levels and professions. Theory will be combined with practical training and together we create a safe place to challenge yourself and try out new ideas before you head back to your day to day routine.

Marie Blom Nikalsson, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

Tina Crafoord, Region Värmland; Sweden

Format: Workshop
Stream: Population and Public Health

(Part A) Best possible start in life – learning from early, coordinated and family centered efforts

It all begins with the children! Promoting the best possible start for children and families takes a whole system approach. By having a family centered focus – health care, the local community, school, social services and many more need to work in new integrated ways.

Together, we will explore and learn from three regional efforts, all taking a wide system approach on health and care, with a strong focus on what matters to the children and families. Meet Västra Götaland County, Kronoberg County and Jönköping County.

Jesper Ekberg, The Swedish Association of Local Authorities and Regions (SALAR) and Region Jönköping County; Sweden

(Part B) Prescribed book reading – social investments enables development of new methods and cooperation

County Council of Gävleborg uses social investments to encourage development of new preventive methods and enhance collaboration between actors. The goal is to achieve better outcomes for the targeted group – and to reduce societal costs in the longer term.

One example of a social investment applied in health care in Gävleborg is the social investment ‘Prescribed book reading’. It involves a reading intervention, targeting pre-school children with speech, language and communication needs. In this presentation, we will describe social investments, Prescribed book reading, and the encouraging results from its evaluation, which has led to implementation in ordinary care.

Karin Myrberg, County Council of Gävleborg; Sweden

Emma Mårtensson, County Council of Gävleborg; Sweden

(Part C) Equality and quality – meeting the needs of children and professionals throughout society

Region Kronoberg, our eight municipalities, the Police and the idea-driven sector are co-creating an improved way of working with children and at the same time aiming to improve the way different services from the various public and private actors work, within different professions as well as with each other.

Support and help should be equal regardless of where the child is located, the nature of the childs needs or which parties are involved. Preventative and supportive measures are highlighted as well as reacting and acting quickly when problems arise and the need for structured cooperation when needed.

Erika Lagergren, Region Kronoberg; Sweden

(Part D) Session to be announced

Format: Workshop
Stream: Building Capability and Leadership

In this workshop you will get insights about how Halmstad University and Region Halland in Sweden have developed a leading European competence node for information driven care. The work has been carried out in close collaboration with strategic partners from the private and public sector. The work includes systematic use of healthcare data safely and responsibly to improve care delivery and patient safety while providing deeper insights into actual resources utilized across patient pathways. Artificial intelligence is applied to complex data to identify patterns and make actionable predictions supporting fact based precision healthcare.

Carolina Samuelsson, Halland Hospital; Sweden

Martin Engström, Region Halland; Sweden

Markus Lingman, Halland Hospital; Sweden

Format: Workshop
Stream:  Building Capability and Leadership

Healthcare has stopped caring. Care for, about, and with patients and staff is not a universal part of our health systems despite some efforts witnessed through pandemic. In this session, we describe the ‘pathologies’ of industrialised healthcare and we pose an alternative: careful and kind care for all. This session is directed at healthcare improvers who want to play their part in radically changing healthcare, shifting from activity focused on efficient processing of patients and backlogs to that of caring. This session will feature a brief presentation of key concepts, followed by an interactive discussion on how participants can place care at the center of their improvement activities. We will offer opportunities to reflect, share ideas and think differently about our work and the ability to make changes towards more careful and kind care for all in our own health systems. This session builds on our BMJ Leader article, widely acclaimed book ‘Why We Revolt’ and the work of The Patient Revolution and others on this topic.

Victor Montori, Mayo Clinic; USA

Dominique Allwood, Health Foundation; England

Format: tbc
Stream: tbc
Content filters: tbc

Session details to be announced

Format: Presentation
Stream: Person and Family-Centred Care
Content filters: Co-presented with patients, service users or carers, Includes examples of using technology to enable change

(Part A) Learning network – works! Experiences of co-production in pediatric diabetes care in Sweden

The learning network in the care of paediatric diabetes has captured the opportunity that the increased digitalisation has brought to meet regularly online. Patient representatives and diabetes teams (n=11) from all over Sweden have during 2 x 12 months shared their experiences, challenges and improvement efforts. Together, the teams have continued to learn from data collected in the Swedish Paediatric Diabetes Registry and have followed the same global aim: to improve Diabetes Care. This session will describe more about how teams can work actively with patient representatives and the methodology how to bring together everyone’s experiences in the work with improvements.

Kerstin Ramfelt, Region Jönköping; Sweden

Cecilia Fältskog, Patient Council; Sweden

(Part B) A digital, social community to support young people with Type 1 Diabetes

We will describe a digital social community developed in co-design that enables young people with Type 1 Diabetes from all over Sweden to support each other by sharing their experiences. The lived knowledge from members can be eligible for diabetes teams in their improvement work. The platform has web-based forums where diabetes teams can meet up with members and discuss improvements, which leads to an active coproduction of healthcare services. You will meet the community manager, with own experiences of living with type 1 diabetes since adolescence.

Christina Petersson, Region Jönköping; Sweden

Sofia Segersson, Patient Entrepreneur; Sweden

Format: Presentation
Stream: Integrated care

For decades, the effort to improve quality and patient safety has been focused on acute care, thus most care is delivered outside hospitals. In 2014, communities in Denmark embarked on a journey to improve medication safety and reduce falls, pressure ulcers (PC) and infection in nursing homes and home-based care. The outcomes are outstanding: communities have accomplished >300 days between medication errors and PC. The programs are now expanded and cover a large spectrum of facilities that provide social and health care, rehabilitation and other services and improvement teams are staffed with a variety of different professional disciplines.

After this session, delegates will be able to:

• Describe the key factors of safety and quality programs in community care


• Identify the core components to build will in multidisciplinary teams and settings


• Apply the learning from the Danish program to their own context

Format: Presentation
Stream: Person and Family-Centered Care
Content filters: Responses to the covid-19 pandemic, Co-presented with patients, service users or carers


(Part A) Why the patients learn faster: an agile approach to long covid

All over the world, patients have constituted the wave front of learning about covid-19, and have sounded the alarm when basic assumptions about covid-19 have turned out to be wrong. Here, we will provide examples of when patient organizations have been involved in identifying novel and critical steps toward correct treatment and monitoring of the disease, and when authorities/public health systems have proven inadequately tuned to address the issues that arise from the pandemic.

An agile approach requires tightly coupled feedback loops between producers and consumers. We will present benefits of tightening this connection between healthcare systems and patients.

Åsa Kristoferson Hedlund, The Swedish Covid Association; Sweden

Lisa Norén, Läkare till Läkare/Doctor to doctor; Sweden

(Part B) Post-covid protocols for patient’s self-assessment and quality assured diagnosis in primary care

Two post-covid protocols are implemented and accessible nationwide in Sweden. The patient’s self-assessment protocol is available at 1177 Vårdguiden, a national website with public information about health and diseases and where to find suitable care. The quality assured diagnosis protocol for primary care is published at the National knowledge management website Kunskapsstyrningvard.se. We will share lessons learned and measures taken in connection with implementation and practical use of the protocols, as well as how they were initiated and designed by a national multi-professional task force. The members of the task force were patient participants and specialists in competences related to covid-19.

Katharina Stibrant Sunnerhagen, Institute of Neuroscience and Physiology, The Sahlgrenska Academy; Sweden

(Part C) Learning from patients how to manage a pandemic: covid-19 in Switzerland

The covid-19 pandemic is much more than a medical issue.

How did it impact our lives? How did our societies respond? Have these responses been appropriate and effective?

We asked the experts: people who experienced it first hand, confronting the difficult road from uncertainty to diagnosis, from treatment to remission.

Where did we struggle? And where did we learn, as individuals and societies? This is action-oriented research: a participatory process, combining practical knowledge and theoretical reflection, in the pursuit of solutions to issues of pressing concern to individuals and communities.

Giovanni Spitale, Institute of Biomedical Ethics and History of Medicine, University of Zurich; Switzerland

Format: tbc
Stream: tbc
Content filters: tbc

Session details to be announced

Format: Workshop
Stream: Population and Public Health
Content filters: Includes examples of using technology to enable change

A radically aging population, a countryside where hospitals sometimes are hours away and a health care system where technology quickly is changing the playing field. How does the Swedish public health care system tackle these challenges, and provide better health care for the patients?

Join us for a deep dive into innovation and technology in Swedish health care. Hear examples from leading experts in transformation, and add your voice to the discussion about how we translate these into improved outcomes for patients and communities.

After this session, participants will be able to:

• Give examples on how the Swedish heath care system uses new technology to provide better health care in both urban settings and less populated areas


• Understand how you can anticipate and plan for better outcomes when designing innovation processes in health care


• Gain insights into the specific challenges that Swedish health care faces, as well as place Swedish health care innovation in an international perspective

Format: Workshop
Stream: Improvement Methods
Content filters: Includes examples of using technology to enable change

Health care is full of fantastic innovation and improvements. The challenge is how to spread these pockets of brilliance. In February 2020, Scotland’s Near Me video consulting service was being used for around 200 consultations a week. A 12-week national scale up programme started in March. By May, Near Me was being used for 16,000 consultations a week, reaching 20,000 shortly after. This fast-paced national scale up of Near Me meant patients could still access care during the Covid-19 pandemic, health professionals who were shielding could continue to work, and it delivered an impressive carbon saving of 28 million miles a year or 1,123 trips around the Earth. This session will explore the spread journey and how quality improvement underpinned every step.

After this session, participants will be able to:

• Describe how continuous co-design with patients, professionals and populations is essential to the successful spread and embedding of a service


• Identify the essential members of a spread team and define their different roles


• Understand how to use the quality improvement approaches that underpinned a successful 12-week national scale up programme

Format: Workshop
Stream: Building Capability and Leadership

With growing concerns around staff turnover, depression, moral injury and burnout it can become increasingly difficult to make strides to support our well-being and that of our workforce. The IHI Joy and Well-being Framework offers proven methods to foster a positive work environment that creates the conditions for equity, camaraderie, meaning, and control, even in stressful times. In this session you’ll learn from IHI and East London NHS Foundation Trust lessons and techniques that enable the workforce to truly thrive, not just persevere.

After attending this session, delegates will be able to:

• Recognise the value of prioritizing workforce well-being in your quality agenda


• Identify the key changes in the system for joy and staff well-being


• Take away at least one intervention you can test in your institution to support staff well-being

Format: Presentation
Stream: Person and Family-Centred Care

A highly interactive session introducing the rapidly growing ‘What matters to you?’ (#WMTY) movement. This approach has become an international force for improvement and also been shown to effectively help focus efforts and resources during a pandemic. The WMTY conversation is reframing the relationship between caregivers, patients and families, as well as reconnecting staff with their original purpose as caregivers. This session will share some of the key ingredients that have contributed to the success of this movement to-date and stories illustrating impact from participating countries. Evidence from diverse settings now shows how WMTY can drive better outcomes and wellbeing for patients as well as staff, and greater focus and efficiency/use of resources.

Shaun Maher, Scottish Government; Scotland

Maureen Bisognano, Institute for Healthcare Improvement; USA

Anders Vege, Norwegian Institute of Public Health; Norway

Karen Turner, Royal Free London NHS Foundation Trust; England

Format: tbc
Stream: tbc

Session and speakers to be announced shortly.

Format: Presentation

Stream: Building Capability and Leadership

The Netherlands has a rich history in monitoring and improving patient safety. National longitudinal Adverse Event rates in hospitals have been available since 2007, resulting in high priority themes for patient safety programmes. After two decades of work in patient safety, a movement for more supportive and inspiring progress is needed to restore joy in work and to ensure patient safety. To deregulate healthcare, hospitals and governmental bodies focus on how to monitor quality by dialogues. In this session, Dutch experts share their insights and thoughts on how to further optimise quality by discussing national and local experiences to innovate transparency.

Format: Presentation
Stream: Improvement Methods
Content filters: Features discussion of improvement methodology, Recommended for those new to quality improvement

(Part A) The emergency department needs emergency care

Emergency department (ED) crowding is associated with lesser patient flow and adverse patient outcomes. Improving patient flow requires involvement of professionals outside the ED and support from hospital management. Therefore, a Taskforce Acute Care Team (TACT) was introduced which addresses acute care as a strategic priority. The TACT introduced four interventions: (1) adding an emergency nurse practitioner and (2) five medical specialists to the 24/7 available emergency physicians, (3) a Lean program to improve radiology report turnaround times and (4) extending admission offices’ openings hours. The impact of the multimodal intervention on ED processes and patient flow is described.

Christien van der Linden, Haaglanden Medical Centre; Netherlands

(Part B) Faster, Safer, Better – Together: Improving Patient Flow in Acute Mental Health Services

We will explore how QI principles and methodology can be used to address the challenges we face around patient flow in acute inpatient services (and beyond). A variety of QI methods have been used to address flow issues, for example Lean, Model for Improvement and Theory of Constraints.

We will share some insights and learning from our experience of using QI to address this complex problem. This includes how data can help understand where to target interventions, the importance of whole system thinking, and exploring how to motivate teams, carers and patients to take part in improving flow.

Freddie Johansson, Camden and Islington NHS Foundation Trust (C&I); England

Sifi Bahuleyan, Camden and Islington NHS Foundation Trust (C&I); England

Emma Scott, Camden and Islington NHS Foundation Trust (C&I); England

Format: Workshop
Stream: Population and Public Health

Welcome to a European learning café, hosted by the IHI Health Improvement Alliance Europe (HIAE). Join the movement for population health, learn how improvement methods are applied to tackle shared challenges including health equity.

Meet leaders partnering in the HIAE workstream for population health. Together, we will explore successful strategies and share bright spots from around Europe – measuring what matters; working with and for the population; and making health improvement everyone’s business.

The HIAE is a community of leaders, dedicated to continuous learning and identification of best practices and new models from within and outside health care.

After this session, participants will be able to:

• Understand how strategies and approaches impact positively on population health across a range of demographic groups


• Consider a range of quality improvement methods which support population health improvement work


• Explore how public health issues relate to their own context and consider the opportunity to influence improvement activity to impact on outcomes

Format: Presentation
Stream: Building Capability and Leadership

This session will share the NHS’ approach of using pathways as the central strategy to drive elective recovery. Better productivity, improved outcomes and reduced variation in quality and delivery are all achieved by embedding Pathways across England.

After this session, participants will be able to:

• Understand the approach adopted across England to drive optimal recovery


• Understand and learn from NHSEI use of Pathways


• Learn form the early evaluation of the approach

Format: Workshop
Stream: Improvement methods
Content filters: Features discussion of improvement methodology

During this session improvement and implementation scholars will reflect on the sessions of the international forum together with participants.

Driving questions will be:

What have we learned about the frontier of improvement of health care quality and safety?

What are important unsolved questions that have risen during the sessions?

 

This session will be hosted by the Vinnvård Fellows alumni network.

 

Julie E Reed, Halmstad University, University of New Hampshire; Sweden / England

Andreas Hellström, Centre for Healthcare Improvement (CHI);. Sweden

Johan Thor, Region Stockholm health system; Sweden

Pierre Barker, Institute for Healthcare Improvement (IHI); USA

Format: Workshop
Stream: Safety
Content filters: Features discussion of improvement methodology

Understanding and supporting effective safety culture in teams, organisations and systems is vital to enable improvements in safety, quality and experience of care.

The cultural and relational elements of planned improvements need to be considered to allow effective implementation. Understanding how culture shifts requires accounting for the relational elements when considering systems as ecosystems

We will present our learning from a considered analysis of several clinical services where there is a perceived high quality safety culture. We will share how a range of interventions from these services can be used to support other clinical services to develop supportive safety cultures

After this session, participants will be able to:

• Understand the interdependence between safety culture and safety/quality improvement


• Appreciate how the local relational aspects of effective teams can support shifts in safety culture


• How to practically provide support to teams to generate and nurture effective safety culture

Format: tbc
Stream: tbc
Content filters: tbc

Session details to be announced

Format: Keynote
Stream: tbc
Content filters: tbc

Maureen Bisognano is President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions.

Pedro Delgado oversees IHI’s portfolio of work in three regions (Latin America, Europe, and Australasia) and the IHI Open School. Based in the United Kingdom, he has been a driving force in IHI’s global expansion. From work on reducing C-sections and healthcare-acquired infections in Brazil and several Latin American countries, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally.