C6: Game On! Using gamification to increase access to human skills and knowledge

Tuesday 21 June 2022 | 15:00-16:00

Format: Workshop
Stream: Safety
Content filters: Features discussion of improvement methodology

In this session delegates will have an opportunity to experience an innovative approach to developing human factor skills through the application of the principles of Gaming. Participants will share in the journey of ‘Joe’ the patient as he travels through the health and social care system. In a series of five missions participants can experience DuPont’s Dirty Dozen – the 12 contributory factors that can set you up to make an error. The challenge is to navigate each mission successfully before progressing to the next; in the process acquiring insight into human factor skills and knowledge and accessing associated learning resources.

After this session, participants will be able to:

• Describe how human factors is a significant contributory factor to patient safety incidents


• Discuss how the principles of Gaming can be adapted to human factor skills development and learning


• Implement a Gamification Strategy to impact positively on behaviour change and support getting ‘up stream’ of patient harm

Gill Smith, Kaizen Kata, Northern Ireland and Institute for Healthcare Improvement (IHI) Faculty; Northern Ireland

Jonathan Holland, Northern Health and Social Care Trust; Northern Ireland