Welcome to our hub of resources

Throughout the year we will be releasing a series of videos featuring examples of quality improvement projects from around the world. These videos will be available for free here on this page, alongside highlights from our virtual conferences and some selected content from previous events.

Watch free content on our YouTube channel

Additional resources made available to you

We look forward to connecting with you at an International Forum. In the meantime, this page hosts resources that we make available to help you on your learning and improvement journey, while we look to reconnect with colleagues, revive momentum and build back better, stronger and fairer systems. 

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A white paper: improving smart medication management

Following the virtual International Forum on Quality and Safety in Healthcare Europe 2021, we hosted a roundtable discussion. The participants in this spin-off meeting discussed how smart medication management can be improved to optimize healthcare quality and efficiency.

The meeting was chaired by Yu-Chuan (Jack) Li, a researcher of artificial intelligence (AI) in medicine and medical informatics, and editor-in-chief of BMJ Health and Care Informatics.

This scientific exchange was supported by an educational grant from BD.

Read the outputs of these discussions in our white paper which is available for download.


Blog: Using intelligent kindness to achieve herd immunity against workplace incivility

Nicki Macklin is a PhD scholarship student with the University of Auckland. Her doctoral research project is exploring how the use of intelligent kindness can support healthcare systems, and the people within them, to flourish. She believes that kindness can be used with a purpose to benefit patients, staff and existing service delivery models – and that it has never been more important to (re)focus on kindness than during these extraordinary times of global disruption and change.

Read Nicki Macklin’s blog and find out how kindness can achieve herd immunity against workplace incivility.

Blog release: September 2021

Room for thought: how can QI help us to reduce the impact of healthcare on the environement and the planet

Gill Smith from Kaizen Kata, Northern Ireland and Institute for Healthcare Improvement (IHI) (Ireland) and Elaine Mead from Improvement Care and Compassion (Scotland) preview their workshop at the International Forum in Gothenburg this June. 

Find out more about their session M5: Saving the planet – reducing healthcare waste to improve environmental impact.

Podcast release: March 2022

How do we work in partnership with patients, carers and service users?

Sara Riggare, Patrik Blomkvist and Elin Cederbrant are all members of the patient working group that are working to enhance patient representation across the International Forum on Quality and Safety in Healthcare.

Listen to our latest podcats asking how do we work effectively in partnership with patients, carers and service users.

Podcast release: February 2022

A conversation about equity with Jesper Ekberg

We speak to Jesper Ekberg from the Swedish Association of Local Authorities and Regions (SALAR ), and Region Jönköping County in Sweden.

As we prepare for the International Forum, which takes place in Gothenburg on 20-22 June 2022 (postponed from March 2022), Jesper Ekberg speaks to us about creating fairer systems to tackle the inequalities in health.

“My heart is really beating a lot around quality improvement and how that can come closer to the public health area”.

Jesper will be involved in three sessions at the conference:
M4: Tackling population health together in Europe – what have we learned from the Health Improvement Alliance Europe
C7: Life is for living! Population based approaches can beat involuntary loneliness
D8: Child health in Sweden – 4 projects to improve equity and give all children the best start in life

Podcast release: December 2021

Podcast: Kindness

During our busy days, it is easy to forget that simple acts of kindness can mean so much to people.

Kindness can enable us to understand perspectives, which is so important because it helps us to empathise and be compassionate. Ultimately, kindness helps us care for patients better.

Listen to this podcast to hear Bob Klaber, consultant paediatrician and director of strategy, research and innovation at Imperial College Healthcare NHS Trust, re-cap the key discussions about kindness from this year’s International Forum Europe 2021. Bob also explains the value of kindness in delivering great care and how Imperial College Healthcare NHS Trust cultivates kindness across the whole organisation.

Podcast release: July 2021

Podcast: Equity

The improvement of health and healthcare globally is dependent on improving the existing and creating new equal opportunities for people to access and receive treatments.

Equity was one of the topics we addressed at this June’s International Forum Europe 2021. We explored how we can build fairer systems to tackle inequalities in healthcare access and outcomes.

Listen to this podcast to hear Don Goldmann (Harvard Professor and Chief Scientific Officer, Emeritus at the Institute for Healthcare Improvement) and Amar Shah (Forensic Psychiatrist, Chief Quality Officer at East London Foundation NHS Trust, and National Improvement Lead for Mental Health at the Royal College of Psychiatrists) capture the key points from these discussions.

Podcast release: July 2021

Delivering Quality Improvement through technology - stories of improving patient safety during the pandemic

During the pandemic, teams across England have rapidly adopted systems that have maintained essential services and improved safety.

In this video from NHSX, you’ll hear about projects that have used technology to tackle real-world problems and transform outcomes in outpatient clinics and remote monitoring.

Video release: July 2021

Podcast: Workforce wellbeing - reflections from Europe 2021 discussions

Particularly during and after months of working through a global pandemic, it has become an urgent priority to do more to optimise not just the care for patients but also the wellbeing of staff. With burnout impacting so many aspects of care and personal lives, we discussed how we can support the wellbeing and recovery of the health and care workforce post-covid.

Listen to this podcast to hear Dr. Cat Chatfield, Research Integrity Editor at The BMJ and Dr. Daljit Hothi, Home HD Lead, Consultant Paediatric Nephrologist, Associate Medical Director at Great Ormond Street Hospital speak about the key discussions on this topic from this June’s International Forum Europe 2021.

Podcast release: June 2021

Connecting with your body as you care for others

Working as a frontline worker requires a lot of dedication of energy to care for others, which can, and often does, take a huge toll on your body. In this video, Vania Deonizio demonstrates how to use curiosity, connection, and exploration to create Healthy Body Practices which tend to your body while being an ally to the ones around you.

Vania Deonizio is a Psychotherapist, Self-Care Activist, Host of the Dear Body Love Letter Podcast, and Founder of Dancin Power. She shares why creating a culture where taking care of your body is as important as taking care of your patients, can lead a community of care to live better and healthier lives.

Video release: June 2021

Optimising the medication pathway: Meeting the WHO 2022 target of 50% fewer medication errors and clearing patient backlogs through automation

In this panel discussion from Europe 2021, hear about how automation can improve efficiency and reduce errors from the pharmacy to the patient.

Medication errors can result in a multitude of challenges for both healthcare workers and patients alike—but with modern medical technology, medication management has the opportunity for more efficiency and standardisation. To rise to the WHO demand of 50% less medication errors by 2022, learn how automation and digitalisation along the medication pathway can help clear patient backlogs, reduce length of stay and boost staff efficiency.

Video release: June 2021

'5 things I learned yesterday'... a patient's perspective from Europe 2021

Mark Brown (@markoneinfour) and his colleagues from Beyond the Room (@Mental_elf) were live-tweeting from the three days of the International Forum Europe 2021.

Mark has kindly shared with us his reflections on the themes discussed each day of the conference.

Watch reflections on Day 1

Watch reflections on Day 2

Watch reflections on Day 3

Videos release: June 2021

Co-producing virtually through a crisis: It’s possible and productive – our lessons learned

Understanding what matters to people is fundamental to co-producing improvements, yet in times of crisis we revert to command and control, saying this is too difficult.

In this video, people with lived experience will share how they have shaped improvements in partnership with clinicians during the Covid-19 pandemic. This includes at a national level coproducing the musculoskeletal restoration of services plan and how ‘Patient Partners’ in a local provider have shaped services.

Video release: May 2021

Everyone’s a Winner: Embracing Authentic Co-Production with Your Patients and their Families

If you haven’t ever tried it, this video will leave you wondering why you haven’t involved patients and families in your improvement work before.

We will share with you our experience of working together – as people with professional and lived experience of services – in true partnership. We will share the whys and the hows, the triumphs and the pitfalls and everything we have learned about creating a smooth path for an effective, enjoyable improvement work partnership, personally and professionally fulfilling for all involved. Centred in mental health, applicable to everyone.

Video release: May 2021

From Chaos comes Opportunity: COVID-19 in London’s homeless population - success and legacy

This video presents the rapid implementation and impact of the multi-agency Triage-Test-Cohort-Care plan to mitigate COVID-19 risks among London’s hostel and rough sleeper population. You’ll hear how agencies maximised the unique public health opportunity to reach almost 6,000 people in emergency accommodation, undertaking a comprehensive health and social needs assessment, outreach peer-led screening for COVID-19, blood borne viral and sexually transmitted diseases, and supporting access to opiate substitution therapies and harm-minimisation services.

Video release: May 2021

Transforming long term condition management in England post-COVID – the UCLPartners Proactive Care Frameworks

In this video, you will hear about a series of frameworks from UCLPartners that support management and self-management of long-term conditions in the new world of primary care post COVID-19. The frameworks include search tools that risk-stratify patients, pathways that map interventions and staff roles to level of risk, scripts/protocols to guide virtual management, training including health coaching to support self-management, and digital resources.

Video release: May 2021


Speaker information videos

Do you dread giving talks online?

Join Selina Stephen for some top tips on how to make the most of your virtual presentations! Selina will be joined by a range of guests who will run through their do’s and don’ts to give you the skills to present with confidence, wherever you are.

Selina Stephen is an Improvement Advisor: Healthcare Quality & Strategy for the Scottish Government.

Jason Leitch talks about presenting at a live conference

Watch out for these common mistakes

Connecting to your audience

Dominique Allwood talks about helping your audience learn

Blogs and other resources

Making the Most of the Conference with a Conference BuddyCristin Lind and Elin Salmiranta share how they buddy up to improve their learning experience at online conferences.

A special features article in AJHP on The high-value pharmacy enterprise framework: Advancing pharmacy practice in health systems through a consensus-based, strategic approach provided by Europe 2021 Headline Sponsor BD.

Using intelligent kindness to achieve herd immunity against workplace incivilityNicki Macklin, a PhD candidate at the University of Auckland in New Zealand shares how kindness can achieve herd immunity against workplace incivility.