Watch the recorded 'live' sessions from the Virtual Copenhagen 2020

The recorded sessions

We streamed live a number of sessions from the virtual International Forum which took place between Monday 2 – Friday 6 November 2020.

All streamed sessions remain available after the end of the International Forum to watch on demand at any time on Livestream or on our website.

The recordings are publicly available – there is no need to sign in.

You can watch the recordings on this page, directly on our Livestream channel or on any of the free Livestream apps by searching for “Copenhagen 2020”:

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The Livestream programme

Monday 2 November 2020

09:45 – 10:45 (CET)

A1: Breaking down barriers in light of COVID-19


13:00 – 13:45 (CET)

Keynote 1: Donald M. Berwick and Kedar Mate

Donald M. Berwick, Institute for Healthcare Improvement (IHI); USA

Kedar Mate, Institute for Healthcare Improvement (IHI); USA


14:45 – 15:30 (CET)

A7: Co-producing improvements in experience and quality: the WHY and the HOW

Fiona Godlee, The BMJ; England

David McNally, NHS England/NHS Improvement; England

Cristin Lind, Healthcare advocate; Sweden

Vibeke Rischel, Danish Society for Patient Safety; Denmark

Jane McGrath, WeCoproduce; England


Tuesday 3 November 2020

10:00 – 10:45 (CET)

Keynote 2: Unfolding the potential: How unconventional thinking led to a cultural movement

Claus Meyer, Co-founder of noma, pioneer of New Nordic food movement; Founder of The Melting Pot Foundation; Denmark

12:15 – 13:15 (CET)

B5: Urgent action on improving equity

Yvonne Coghill, NHS England; England

Pedro Delgado, Institute for Healthcare Improvement (IHI); UK

14:15 – 15:15 (CET)

B6: Guiding the Measurement of Patient Safety: New Principles from Global Stakeholders

Gary Kaplan, Virginia Mason Medical Center; USA

Frank Federico, Institute for Healthcare Improvement (IHI); USA

Niek Klazinga, OECD; Netherlands

Helen Haskell, Mothers Against Medical Error; USA


Wednesday 4 November 2020

11:45 – 12:15 (CET)

C6: Sustainable quality care: the greatest global health opportunity of our time

Hans C. Ossebaard, Dutch National Health Care Institute, Amsterdam University Medical Centres; Netherlands

12:45 – 13:30 (CET)

Keynote 3: Maureen Bisognano

Maureen Bisognano, Institute for Healthcare Improvement (IHI); USA

14:30 – 15:30 (CET)

C8: The Psychology of Change: People-Driven Methods to Unlock Resistance & Unleash QI

Kate Hilton, Institute for Healthcare Improvement (IHI); USA

Anna Burhouse, Northumbria Healthcare NHS FT; England


Thursday 5 November 2020

14:15 – 15:00 (CET)

D6: Restoring Joy in Work, Prioritising Wellbeing and Preventing Burnout during and post COVID: Lessons from the Field

Susan Hannah, Institute for Healthcare Improvement (IHI); USA

Jessica Perlo, Institute for Healthcare Improvement (IHI); USA

Karen Turner, Royal Free Hospital Foundation Trust; England


15:15 – 16:00 (CET)

D9: Translating Strategy to Results: Creating a Nimble Organisation in our Changing Environment

Sarah Patterson, Virginia Mason Institute; USA

Gary Kaplan, Virginia Mason Medical Center; USA


Friday 6 November 2020

09:30 – 10:00 (CET)

Keynote 5: Margrethe Vestager

Margrethe Vestager, European Commission; Denmark

11:00 – 12:00 (CET)

E1: Covid-19 has killed Quality Improvement: Debate

Debate moderator: Helen Bevan, Horizons Team, NHS England and Improvement; England

12:15 – 13:15 (CET)

E2: Maximising efficiency through interdependent care – the Swedish way

Karl Landergren, Region Kalmar; Sweden

Lena Lundgren, Region Ostergotland; Sweden

Mats Bojestig, Region Jonkoping County; Sweden

Sofia Kialt, SALAR; Sweden

Marie Blom Niklasson, SALAR; Sweden